IVR or integrated voice response utilizes the automated telephony technology to replace the first-level interaction with callers and route their calls to appropriate customer service agents based on their query. IVR software is popularly used in banks, e-commerce, travel agencies, and weather departments to answer frequent customer queries. IVR software utilizes voice recognition and artificial intelligence technologies to provide instant responses to customer calls. The menu options allow callers to get faster resolution to their queries without even interacting with a live agent. ![]() IVR is an integrated voice response system, which helps businesses interact with their callers 24x7 through automated menus. What is Interactive Voice Response (IVR)?
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